Stay safe, wherever life takes you

Benefits of the Solace Secure app

Keep on top of goings-on where you live & work

Solace Secure app

Your health plan gives you free access to Solace Secure, a smartphone app with the following features:

Near real-time alerts for civil unrest, natural disasters and security incidents

Access to the 24/7 Solace Advice Helpline

Country intelligence reports

Important information

Your health insurance plan with William Russell gives you access to the Solace Secure smartphone app, powered by Solace Global. We are not responsible or liable for any claim resulting from your use of Solace Secure's services. Solace Secure is a free, value-added service for our members, provided independently from your insurance plan. We reserve the right to withdraw or amend the service immediately and without notice. Solace Secure is only available to members aged 25 or older, and to members aged 
18-24 who are not in full-time education. Please keep your login details for Solace Secure secure. If you require non-medical emergency assistance beyond that of the intelligence and advice services provided by Secure Global, any costs you incur are your responsibility and must be paid by you to service provider.

Country intelligence reports
Detailed information on each country, including executive summaries, threats, risk assessment and recent alerts.

24/7 Security Advice Helpine
Call the helpline day and night for advice on incidents and unrest unfolding around you.

Security alerts 
Push notifications on your smartphone for civil unrest, conflict, terrorism and natural disasters near you.

Stay safe, wherever life takes you

Special interest reports
Detailed analysis of recent and historic incidents, with guides on how to take care of you and your family abroad.

Register Now

Your health plan with William Russell gives you complementary access to the Solace Secure app for your Apple or Android smartphone. Just click the Register Now button and complete the form. Someone from our member experience team will email you with login details for the app. 

How do I register for the app?


Register for the app now!

William Russell Europe SRL is registered at Place Marcel Broodthaers 8, B-1060 Saint-Gilles, Brussels. Registered in Belgium with the Financial Services & Markets Authority, no. 0731.975.658 RPM, as a limited liability company with share capital of €30,000. Mandated underwriter for AWP Health & Life SA. The UK branch of William Russell Europe SRL is registered at William Russell House, The Square, Lightwater, Surrey, GU18 5SS, UK. Deemed authorised & regulated by the Financial Conduct Authority (FCA), reference no. 847808. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the FCA’s website. William Russell Ltd is authorised & regulated in the UK by the FCA, reference number 309314. William Russell Ltd is registered in England & Wales at William Russell House, The Square, Lightwater, Surrey, GU18 5SS.

© William Russell Europe SRL, 2021 | Privacy | Cookies | Legal

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What our members say about us

Our experience with William Russell has been top-notch. In over 10 years with your company, we’ve always been pleasantly surprised with the service we receive, so thanks once again.

L.B., Malawi

Member with William Russell

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I would like to take the opportunity to thank you personally for the good work you and your team have carried out in handling our claims. We have found your personal intervention to be of great assistance and would like to commend your company.


Member with William Russell

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Thank you so much - you have put our minds at rest. I very much appreciate the personal touch to your service - this is very rare with insurers and is exactly why we deal with William Russell.

A.K., Indonesia

Member with William Russell

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Step 1

Register for the app.

Step 2

We'll send you login details.

Step 3

Sign in on a browser and download the app.

Sign in on a browser and download the app.